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DEFINITION

Under general direction designs, supports, maintains, and evaluates computer networking and telecommunication

systems; installs, configures, and maintains  both physical and virtual  computer servers; maintains employee 

network, e-mail  and card key access accounts; performs other related duties as assigned.

DIRECTLY RESPONSIBLE TO

Appropriate Administrator

SUPERVISION OVER

None; however, may lead, train, or participate in work team assignments.

DUTIES AND RESPONSIBILITIES (This  position may not include all of the listed duties, nor do all of the listed 

examples include all tasks which may be found in this classification.)

Network Administration/Server Support  

Oversees the day-to-day operation of computer networks including hardware/software support, training, and special 

projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network 

(WAN) systems; assists in coordinating special projects including network related wiring plans, LAN/WAN 

hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in 

providing network and remote connectivity hardware/software support; maintains LAN user documentation including 

hardware/software applications, support logs and other related information; researches and recommends network 

and server hardware and software; assists in installing, designing, configuring, and maintaining system hardware 

and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; 

monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and 

virtual  network servers and appliances; installs, maintains, and troubleshoots the Storage Area Network (SAN);

establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server 

tape backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems; 

develops, maintains and implements network support,  and archiving procedures; researches and evaluates new 

technologies related to computer networking;  assists in planning, coordinating and consulting with vendors and 

clients for hardware/software purchases, product services and support; recommends and specifies the purchase of 

related products and services; keeps current regarding new hardware/software products for system enhancements; 

assists  and provides support to the  Coordinator, WAN/LAN,  and  other technology staff  as requested including 

performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing 

internet and intranet user support, and specialized training.

E-mail/Internet/  Systems  Support  Establishes and maintains user e-mail accounts; provides e-mail training and 

software support; provides e-mail documentation and updates user manual as needed; manages anti-spam and 

anti-virus servers; researches and troubleshoots e-mail problems by reviewing mail logs, records, and network 

configurations;  establishes and maintains card key access accounts;  provides solutions to customer  identified 

problems.

Telecommunications Support

Plans, recommends and assists in the design of telecommunications systems; researches and recommends 

telecommunications equipment; coordinates the ordering and installation of telecommunications and data 

systems equipment and cabling; researches, analyzes, troubleshoots and resolves telecommunications related

problems; develops and implements telecommunications operational procedures; creates and/or modifies 

voicemail  and call features; installs telecommunications equipment and provides support for handsets, voicemail 

and new/emerging telecommunications-related technology; inventories telecommunications equipment.2 

MINIMUM QUALIFICATIONS

Education

Any combination of education and training equivalent to possession of a bachelor\'s degree in computer science, 

information engineering or other related areas; such education should be at a level which demonstrates the ability to 

perform duties comparable to those listed herein.  Possession of a Network Administration Certificate is preferred.

Training and Experience

Experience in all areas of local and wide area networks management and administration including system 

configuration, setup, troubleshooting, planning, designing, implementation, and user support; experience installing 

and supporting Microsoft server technologies; experience supporting telecommunications equipment.

Knowledge of: 

Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and 

data communications;  standard  operating systems, software packages, and software utilities; proper records 

maintenance and storage for local and distributed environments.

Skill and Ability to: 

Plan, design, and maintain data networks and servers; provide technical support to users; administer day-to-day 

operation of networks and servers; implement LAN/WAN maintenance and management procedures; communicate 

effectively in both oral and written form; explain technical concepts in non-technical terms to clients and staff; read, 

interpret and apply technical  instructions; keep current by reading, interpreting, and applying information on 

technological changes and updates; prepare clear and concise written communications; research technical manuals 

and guides to respond to user questions; prioritize requests, organize, schedule, and coordinate a variety of 

activities and projects; ability to learn new software and hardware packages; adapt to changes in technology; work 

independently and as a team member; establish and  maintain cooperative working relationships  with all those 

contacted during the course of work

Appy online or Send Applications to:

Email: segujah@yahoo.com

Telephone: +256757983193