Who is Hellouganda?

Who are the Hellouganda customers?

What services does Hellouganda offer?

Is the Hellouganda system secure?

How do I place an order?

Must I register in order to place an order?

How do I create a monthly account?

Can you cancel the monthly account?

How do I remove an item from my shopping basket?

Can I cancel an order after it has been submitted?

How can I track my order?

How do you determine prices for your products and services?

What are my payment options?

Is it safe to use my credit card?

Can you deduct money from my credit card without my knowledge?

Hellouganda Returns Policy

what guarantees are made for purchases and what delivery options are offered?

What is your turn around time?

How will I know that the products I purchased have been picked up?

How will I know that the products I paid for are what my family is getting?

ANSWERS

Who is Hellouganda?

Hellouganda Dot Com is an East African e-commerce portal; a first stop information source for anyone who wishes to conduct business in the Region.
A Portal (not website) is an aggregation of several online segments. Hellouganda! Platform rests on 4 pillars, the Mall, the B2B Profiles, the Classifieds and the Lifestyles Section

Who are the Hellouganda customers

All people within the East African Region and those living in the Diaspora who want to provide love and support to their loved ones in Uganda

What services does Hellouganda offer?

Electronic Vouchers for Supermarkets, Health Services, Pharmacies, Construction Materials, Flowers & Gift Services
Tourism & Online Hotel Booking
Payment of School Fees Online
Business 2 Business Profiles
Buy & Sell (Hellouganda Market Place)
Tenders
Music Sales
Sale of Arts & Crafts Online


Is the Hellouganda system secure?

Hellouganda is a secure site, which means that no one will have access to your personal or credit information. See privacy policy for more information. We collect the recipient's information, in case of fraud or use of unauthorized credit cards; All fraud will be handled by to the full extent of the law.

How do I place an order?

Create an Hellouganda account if this is your first time placing an order
Register your name and contact information with us. By registering, you can track the status of your first order and any future orders you place with us.

Once you select the item you want to send, choose the quantity you want to send from the drop down list (for example, you may want to send 1 voucher for Ushs 50,000 or 2 vouchers for ushs 100,000 etc) and then click on the button 'add to list'. Clicking this button takes you to the shopping cart.


Proceed to pay
Once at the Shopping cart, you will view the information, total cost of the order and the latest date we will have the order ready (in most cases, the order is ready days before the date quoted).

At this point, you can still add items by clicking the link 'continue shopping' or clicking on any of the items listed under the 'what's hot' category. You can also remove items by clicking the button 'remove' against the item you no longer want.

Click the button 'purchase' to continue to the next page.

Must I register in order to place an order?

Create an Hellouganda account if this is your first time placing an order
Register your name and contact information with us. By registering, you can track the status of your first order and any future orders you place with us.


How do I create a monthly account?

All you have to do is select a product that says 'monthly voucher' or 'monthly airtime' - buying one of these items, automatically opens up your monthly account.

Can you cancel the monthly account?
Yes you can! You have complete control over the process. You can stop the monthly voucher at anytime, post pone it whenever you are not ready or schedule it to start at a future date. All you need to do is send us an email letting us know your decision. The service is very flexible.

How do I remove an item from my shopping basket?

To remove an item from the basket, do the following;
Click Basket Contents
Click Remove
To continue shopping, click shopping


Can I cancel an order after it has been submitted?

Once your order has been submitted, you will not be able to make any changes or cancellations.

How can I track my order?

You click on track your order which takes you to the track your order page, here you sign in again and check the order progress.

How do you determine prices for your products and services?

The prices you see on our Web Site are the actual selling prices in Uganda provided to Hellouganda by the retailers. Prices have been converted to U.S. dollars using the current exchange rate (bi-weekly average).

What are my payment options?

You can pay using a credit card, debit card or money order. (We accept all cards with the Visa or MasterCard logo on them) Using a credit or debit card makes the order process much faster. Your transaction security is very important to us.

Is it safe to use my credit card?

Yes it is! The Hellouganda website guarantees the safety and security of all transactions made on the website. Using secure servers we ensure that all credit card transactions are secure and all information provided is kept private. Your security is very important to us.

Can you deduct money from my credit card without my knowledge?

No, before billing you we will regularly email you update on the status of your vouchers and notify you before and after we make a transaction.

Returns Policy

We offer refunds for the following two reasons:

1. If we are unable to contact the recipient of your order after repeated attempts over a 14 day period, we will contact you about a refund less the service fee.

2. If you change your mind about the order and your recipient has yet to receive it, we will process a refund, less the service fee.

If for any other reasons, you feel we owe you a refund. Please contact us, we will listen to and consider all your concerns.

Receiving a refund is straight forward and stress free! If we did not meet your expectations, demand a refund!

What guarantees are made for purchases and what delivery options are offered?

You have 100% guarantee of the purchases made from our site, our delivery options include Courier delivery to all the major towns in Uganda.

Door to Door delivery in Kampala (we offer this on all home appliances and consumer electronics). This would also depend on the voucher amount. By bus to the major towns.

Or the recipients can come and pick up the items.

What is your turn around time?

Our turn around time is 48 working hours

How will I know that the products I purchased have been picked up?

You can contact your family after 48 hours or email customerservice@Hellouganda.com for your order status.

How will I know that the products I paid for are what my family is getting?

Inform your family of the products you have bought, including the Order Number. This list will also be presented to your family when they pick up the groceries. If there are any discrepancies, send us an email at info@Hellouganda.com and we will investigate your order. If your family members have a telephone or email address please make sure that you enter this information.